Terms & Conditions (Terms of Use)

Welcome to Gwala Gaddi. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using any part of the Services, you agree to be bound by these Terms.

These Terms are a binding agreement between you (the user, visitor, or customer) and Gwala Gaddi and its partners (“Party A,” “we,” “us,” or “our”).

1. Use of the Website

• You must be at least 18 years old to make purchases or use services independently.

• By using the site, you agree to use it only for lawful purposes and in a way that does not infringe the rights of others.

• Misuse, attempts to breach security, or false information submission will lead to restriction or removal of access.

2. Product Information & Availability

• We strive to provide accurate descriptions of our products (e.g., ghee, honey, oils), but we do not guarantee that all content is always complete, reliable, or error-free.

• Product availability is subject to change without notice.

• Prices may be updated at our discretion, and we reserve the right to cancel or limit orders.

3. Purchases and Payment

• All transactions made on our platform must be authorized by the cardholder or account holder.

• We accept multiple payment modes (UPI, credit/debit cards, net banking, etc.).

• Orders are processed only after successful payment confirmation.

4. Shipping, Returns & Refunds

Please refer to our Shipping & Return Policy for details on:

• Delivery timelines

• Refund conditions

• Return exceptions (e.g., perishable items like ghee or honey may not be eligible for return)

5. Health Disclaimer

• While our products are natural and traditionally used for health, they are not substitutes for professional medical advice or treatment.

• Pregnant women, nursing mothers, and individuals with health conditions should consult a qualified healthcare provider before using any product.

6. User Content & Communications

• Any feedback, reviews, or content you submit may be used by us for marketing or customer service purposes.

• By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display it.

7. Intellectual Property

• All content on our platform—text, images, branding, videos—is the intellectual property of Gwala Gaddi or its licensors.

• You may not copy, distribute, or reproduce any content without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Gwala Gaddi and its partners shall not be liable for any:

• Indirect or incidental damages

• Loss of data, profits, or reputation

• Allergic reactions or misuse of products not used as directed

Use of our Services is at your own risk, and we make no warranties beyond those required by law.

9. Termination

We reserve the right to suspend or terminate access to our services or website at any time, with or without cause, especially if you violate these Terms.

10. Governing Law

These Terms shall be governed by the laws of India Any disputes will be subject to the exclusive jurisdiction of the court as per the suggestion by Party A.

11. Changes to the Terms

We may update these Terms from time to time. Continued use of our services after changes are posted will mean you accept the revised Terms.

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