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Privacy Policy

This Privacy Policy (“Policy”) governs the collection, use, storage, and disclosure of personal data by Gwala Gaddi and its partners (collectively, “Party A,” “we,” “us,” or “our”) in connection with our services, websites, events, or platforms accessed by users, participants, and visitors (“Party B,” “you,” or “your”).

By engaging with any of our services, platforms, events, or content, you acknowledge and agree to the terms outlined in this Policy.

1. Information We Collect

We may collect the following categories of data from Party B:

  • Personal identifiers (e.g., name, email, phone number, etc.)

  • Location data (as permitted by device settings)

  • Photographs, videos, and audio captured during events or on our platforms

  • Browsing data (cookies, IP address, device info)

  • Any data submitted voluntarily via forms, sign-ups, or communications

We reserve the right to collect anonymized or aggregated data for analytical and operational purposes.

2. How We Use Your Information

Party A uses collected data for the following purposes:

  • To provide and enhance services, platforms, and event experiences

  • For communication, marketing, and promotional purposes

  • To comply with legal and regulatory obligations

  • For internal analytics, user behavior tracking, and product improvement

  • To ensure the safety, legality, and integrity of our services

Party A retains sole discretion over how long the data is kept, unless otherwise required by law.

3. Sharing and Disclosure

Party A may share information with:

  • Our affiliates, partners, and contractors for operational needs

  • Service providers and technology platforms that support our services

  • Legal or regulatory authorities when required or permitted by law

  • Third parties involved in a merger, acquisition, or asset sale

We do not sell personal information for direct profit. However, we may use it in ways that benefit Party A commercially or operationally.

4. Data Security and Retention

We implement industry-standard safeguards to protect data but cannot guarantee absolute security. Party A is not liable for unauthorized access resulting from third-party actions or force majeure events.

Data may be retained indefinitely unless a deletion request is submitted and approved, subject to compliance needs and legitimate business interests.

5. Your Rights and Choices

Party B may:

  • Request access to, correction, or deletion of personal data

  • Opt out of marketing communications at any time

  • Request data portability where technically feasible

All such requests must be submitted in writing and may be subject to identity verification. Party A reserves the right to deny or limit certain requests where legally permissible.

6. Cookies and Tracking

We use cookies and similar technologies to improve user experience. You can manage preferences through your browser settings, though some features may not function properly if cookies are disabled.

7. Third-Party Links

Our services may contain links to third-party platforms. Party A is not responsible for their privacy practices. We encourage Party B to review their policies independently.

8. Changes to this Policy

We reserve the right to update or modify this Policy at any time without prior notice. Changes take effect immediately upon posting. Continued use of our services signifies acceptance of the revised Policy.

9. Contact Us

For any privacy-related inquiries or requests, please contact:
Gwala Gaddi customer care or reach to us by e-mail

Return & refund policy

At Gwala Gaddi, your trust means everything to us. Each of our products—whether it’s our Jachcha Bachcha Ghee, raw honey, mustard oil, or jaggery—is handcrafted in small batches with care, purity, and hygiene at the heart of what we do.

Because our products are natural, perishable, and made fresh to order, we are unable to accept returns or offer refunds once a purchase has been completed. This helps us maintain the highest standards of safety and quality, ensuring that every item reaches you untampered and exactly as prepared. Each order is carefully packed with extra safety and our customers are informed once it is handed over to the delivery partners.

Payment Policy

  • We currently accept payments via debit or credit cards, UPI and other secure online payment methods only.

  • To keep operations smooth and transparent, we do not offer Cash on Delivery (COD) at this time.

We appreciate your understanding and support as we work to provide you with honest, chemical-free products rooted in traditional methods.

If you have any concerns about your order, please don’t hesitate to Contact Us—we’re here to help in every way we can.

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